Hey,i'mNora

I've spent over 7 years working behind the scenes of service-based businesses, from startups to million-dollar companies, mastering systems and AI to make running a business as smooth as butter.

I've helped owners go from 80-hour workweeks to 20-hour weeks, taking off-grid vacations while their businesses continued to grow.

Nora Thompson, smiling, in a black top

About Me

I've worn many hats in the past 7 years…

From Online Business Manager to COO, Virtual Assistant, AI expert, customer success manager, and more. My background spans business operations, team management, systems development, workflow automation, and AI.

In 2019, I fell in love with brand psychology and design and started freelance work as a Brand Designer. I quickly saw the need for internal structure in every business I worked with and pivoted to work behind the scenes, so the business ran as well on the inside as it looked on the outside. Since then, I've worked directly with business owners to organize their operations, improve how their business runs, and improve how their team works together as the business grows.

Most importantly though, I've given business owners HOURS of their life back.

I've managed teams of up to 5 people and have experience developing systems and automations across nearly every department of a business, including marketing, sales, client onboarding, client management, client retention, finance, and internal operations.

My experience includes both managing the day-to-day work that keeps a business running and building the processes and technology that make that work easier to manage.

Project Experience

Client file

Go2 Texting

Text Marketing Agency

Worked directly with the owner of a text marketing agency serving a high volume of clients, developing systems to organize and manage both new and recurring customer relationships.

  • Built separate CRM workflows for new client onboarding and ongoing client management.
  • Organized pipelines to track clients through different stages of the business.
  • Developed automations for client communication, follow-ups, and administrative tasks.
  • Streamlined recurring service requests to reduce manual coordination and make managing a large client base more efficient.
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How I Work

Nora writing in a notebook at a table with a laptop and a green drink

I work directly with business owners to understand their operations, identify opportunities for improvement, and implement practical solutions.

My experience lets me look at a business as a whole, understanding how its departments, people, and technology work together, while also being comfortable getting into the details of building and implementing the systems themselves.

I manage projects independently, collaborate with small teams, and take ownership of technical and operational improvements.

I'm available for short-term, project-based work involving operations, systems, automation, and AI.

— Nora